Alliance Healthcare, the leading international provider of pharmaceutical wholesale and member of Alliance Boots, has selected imail to send more than 6,000 letters each month to business and residential addresses across the UK. The company is using UK Mail’s innovative hybrid mail solution to streamline the mail operation within two of its UK businesses, Alliance Healthcare (Distribution) Ltd and Central Homecare, to lower overheads, reduce administrative requirements and enhance the service provided to customers.
Alliance Healthcare (Distribution) Ltd is using imail to send up to three thousand credit notes each month to independent pharmacies and pharmaceutical manufacturers. Meanwhile, online pharmacy service Central Home Care is sending between three and four thousand items each month that are made up of statements, invoices and other forms of customer correspondence.
Both companies have previously used traditional postal services, with all items printed, enveloped and mailed manually using internal resources or specially-employed temporary staff. By automating the mail process using imail, it has been possible to remove internal administrative requirements, which had proved to be uneconomical in terms of time and financial costs. It has also been possible to further reduce mail overheads by no longer needing to procure stationery, ink, printers and franking machines to support in-house mail needs.
In addition, an Application Programming Interface (API) has enabled the imail system to be integrated with back-office systems. This has meant that the submission of mail items has been fully automated with a cut-off time of 6pm for same-day printing, so that all customer communications arrive two days after posting. This has not only improved cash flow, but also improved client perception by ensuring all letters are mailed in a timely fashion.
Head of Finance at Alliance Healthcare (Distribution) Ltd. commented: “Using imail our mailings can now go out quicker, cheaper and without the manual labour required to print, envelope and prepare letters ready for collection. We have already making substantial savings when compared to our previous processes, whilst creating a mail solution with high levels of added flexibility, simplicity and responsiveness.”
Andy Barber at UK Mail said: “imail offers an effective means of streamlining a company’s mail operation by providing a wide range of benefits. imail has established itself as the leading hybrid mail solution in the marketplace by achieving real savings and boosting operational performance for a growing number of corporate and SME businesses.”
imail was launched in 2008 by UK Mail as the only alternative to the first class postal service, which enables users to send letters and postcards with just a click of the mouse from as late as 3pm for next-day or 6pm for two-day delivery. The mail documents are sent electronically to the UK Mail sort centre closest to the destination where they are printed, enveloped and sorted for onward delivery.
imail is ideal for all sizes of business from SMEs to corporate companies, offering a dynamic desktop to delivery service at a keystroke that provides a range of cost, time and environmental benefits.