Yes. We cover the entire UK through our network of more than 55 depots and 2500 vehicles. We also offer deliveries by road to Europe or by air to Europe and the rest of the World.
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Please call 08451 554 455 to speak to one of our Customer Care Agents.
Your Regional Customer Care Centre is open between 7am and 7pm Monday to Friday and on a Saturday between 8am and 12pm.
Because we can offer such a range of tailored solutions, we have a vast array of business customers from home workers and small businesses to some of the largest companies in the world. Our portfolio of customers includes Next, IBM, Virgin Atlantic, Comet, Mothercare, Vodafone and Xerox.
We have lots of tips and advice about how best to package parcels – Useful Ways To Package A Parcel
UK Mail will transport certain types of dangerous goods, but only if they are packaged by you in accordance with the Limited Quantities (LQ) exemptions and UK Mail requirements for packaging. For more information check out Goods We Cannot Carry
UK Mail will not accept consignments for carriage containing currency, cash or travellers cheques, stamps, firearms, tobacco products, liquids or perishable goods (unless agreed in advance), glass, china, ceramics or other breakables. In addition, for International shipments, we will not accept consignments containing perishable goods, food, plants, seeds and any soil based products, drugs (prescription and medicines), alcoholic beverages or animals. For a more comprehensive listing please consult the Goods We Cannot Carry guidelines.
Our ipostparcels service offers a full and varied range of delivery service options using either boxes or bags. These include before 9am, before 10.30am, before noon, next day, timed and Saturday deliveries. In addition, you can arrange for collections from elsewhere to be returned back to you, collections from elsewhere to be sent straight on to another delivery address or even arrange for a cheque to be handed over as payment to us when your parcel is delivered.
Please refer to our Make a Claim policy document or contact your local customer care centre.
If you wish, you can arrange additional ‘Goods In Transit’ cover before you send your consignment.
Yes. All consignments are electronically scanned at point of collection and scanned again before being sorted at the collecting depot. The parcels are also scanned before being loaded into security cages for despatch, before being loaded onto delivery vehicles and again at point of delivery. Sophisticated in-cab technology transmits the delivery data and we can provide proof of delivery in as little as ten minutes of obtaining a signature.
We have a comprehensive range of measures in place to ensure your post, parcel or pallet’s safety whilst in our care. These include enhanced perimeter protection at our national hub, electronic access control to sites, remote digital CCTV monitoring, bespoke intruder alarms, high value slam lock steel cages, fleet installed slam locks, GPS-tracked fleet vehicles, national hub road blocks with number plate recognition and a security vetting programme for all employees.
We have a simple to use online booking system which can be accessed by going to the iconsign section of our website. If you are looking to use our services on a more regular basis or for higher volumes, our Consignor system software can be installed on your PC. Both systems allow you to generate your own labels and offer a range of tracking reports.
The evening before delivery, we send an email or text giving an estimated delivery time window (one to four hours). The recipient has the option to amend the delivery by arranging to:
We also provide our customers with track and trace bar codes and quick proof of delivery (POD) including critical information like name, date and time of delivery – this information is available within minutes of the drop off thanks to state of the art in-cab technology. Hard copy images of the signature captured on the scanner can be downloaded from the secure area of our web site if required.
You will need to register online to receive a customised report but the process is easy. Simply log onto our website, click into My UK Mail Space and select the report that is relevant to you from a menu of options.
You will be asked to enter your login details. If you don’t already have these click on Join and you will be able to create your own user name and password which can then be used for generating any future reports as well.
Our dedicated Regional Customer Care Centres are open from 7am to 7pm Monday right through to Friday, and from 8am until 12pm on Saturday morning.
Yes we do. Customers can choose from Air Express - a premium worldwide air courier service for urgent documents and parcels, Road Express for less time-sensitive consignments, Logistics which offers tailor-made solutions for specialised shipments.
UK Mail offers a full range of UK and international mail services. New product innovations are also regularly developed to provide our customers with the most cost-effective, time-saving and modern mail solutions possible.
For example, imail - our latest development – allows you to send mail direct from your pc to be printed, enveloped and despatched through our mail Sort Centres ready for delivery the very next working day. For further information on this state of the art hybrid system please don’t hesitate to contact us – or check out the mail and imail micro sites in the Our Services Explained section of our website.
Our Courier division offers a range of tailor-made solutions for all your delivery requirements.
Two-man delivery is just one of the many logistics solutions available through UK Mail Courier. You can also send a parcel of more than 1.8m long through our standard parcel delivery service, there will simply be a surcharge of £12.99 for this option.
A pallet is defined as a consignment of one or two more items collected from a customer on a pallet of variable size going to a single address; or a consignment with a total volume in excess of 1.5 cubic metres going to a single address. If you are unsure of what to book, just call us and we can advise.
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