Carded Reference or Consignment Number
Collecting a parcel
When collecting a parcel from a UK Mail depot, please ensure that you bring the card posted through your letterbox and both proof of identity such as a passport or driving licence and proof of residence for example a utility bill.
If another person is collecting the parcel on your behalf, they need to bring your proof of identity, your proof of residence, a letter of authority signed by you, along with their own proof of identity.
Please note that some customers may have restrictions in place whereby the parcel must be collected in person by you.